Frequently Asked Questions
What is a Mad Science® Loop Lab™ Box?
The Mad Science® Loop Lab™ Box is a limited-edition science subscription box that includes 3-4 children’s science activities delivered to your door. Our goal is to introduce children 8 years old and up to the world of at-home science with fun, safe and engaging experiments and challenges. Each box contains detailed instructions to make every experiment easy to perform.
When will I receive my first Mad Science® Loop Lab™ Box?
We ship all Mad Science® Loop Lab™ Box orders around the 10th of the month. Your box should arrive 5 to 7 days post shipping.
Are the items in my Mad Science® Loop Lab™ Box safe and non-toxic?
Yes! Mad Science® considers safety our top priority. All of our products and experiments undergo rigorous safety testing and are approved for ease of use by our Kid Advisory Board.
Is the contents of a Loop Lab™ box the same material that my child has gotten/will get in a Mad Science® class?
No, these boxes are not designed to replace our hands-on science programs. Nothing can replace the experience of taking a class with a real Mad Scientist! Some of the concepts and equipment might be similar, but the purpose of these boxes is to provide Jr. Scientists with complementary activities that can be done at home. These boxes are a great way to extend the educational impact of our classes and give Jr. Scientists some more hands-on lab time.
How much does shipping cost?
Shipping for 1 Mad Science® Loop Lab™ box is $4.99 across the United States.
How do I update my shipping information?
Using the top right navigation, login and update your shipping information and/or billing information through your Subscription Profile in your Account Dashboard.
Where can I ship my Mad Science® Loop Lab™ Box?
Mad Science® Loop Lab™ Boxes can be mailed anywhere in the United States, PO Boxes and APO/FPO addresses. International shipping is not available at this time.
What is your cancellation policy?
We think you'll miss your monthly Mad Science® Loop Lab™ Box, but you can cancel your subscription membership at any time. Canceling your subscription will not cancel your current subscription or any kits that you have prepaid. It just cancels your future auto-renewals. You cannot cancel midway through and be refunded and we do not accept returns of boxes you’ve already received at this time. If you need assistance in cancelling, don't hesitate to contact our Support Squad here.
Month-to-Month Subscriptions: Month-to-Month Mad Science® Loop Lab™ Box subscriptions are renewed and billed on the 1st of each month. If you cancel before the last day of the previous month, you will not be billed and you will not receive that next month's box. If you cancel on or after the 1st of the month, you will be billed for that month's box; that month's box will be the last box you receive. Ex. If your subscription is active on January 31 you will be billed on February 1st and receive a February box (shipped on February 10). If you cancel on or before January 31, you will not be billed or receive any future shipments.
The Mad Science® Loop Lab™ Box is a 6-box series, which means that as long as your subscription is active, you will be billed for each month for 6 consecutive months. After 6 months, your subscription will end. Mad Science® Loop Lab™ Boxes are nonexchangeable and nonrefundable.
3-Month Subscriptions: Three (3) month subscriptions do not auto-renew. Once you receive 3 boxes, your subscription will end.
6-Month Subscriptions: Six (6) month subscriptions do not auto-renew. Once you receive 6 boxes, your subscription will end.
When will my subscription renew?
We take the hassle of having to sign back up every month. Like any other subscription, Mad Science® Loop Lab will continue to send you monthly experiment boxes unless otherwise notified. See “What is your cancellation policy?”
What age is Mad Science Loop Lab designed for?
Mad Science Loop Lab is designed for kids ages 8+. Our instruction booklets were written with kids in mind, so that very little adult supervision is needed. However, our boxes create great opportunities for quality family time!
What happens after I have received my 3rd box in a 3-month subscription or my 6th box in a 6-month subscription?
There is no need to cancel your subscription after you have received your 3rd box, if you signed up for a 3-month subscription, or your 6th box, if you signed up for a 6-month subscription. Your subscription will automatically end at this point. If you loved your Loop Lab experience, please leave us your feedback here and be sure to sign up for our emails so you can stay in the loop for future boxes and more STEM fun.